We have prepared this page to answer your questions, and we are always happy to assist you if you wish to inquire about anything else.
To order via the Rova website, follow these steps:
1- Log in using your mobile number, and the website will send you a text message containing your verification code for login.
2- Choose the product, select the appropriate size, add the product to the cart, then go to the cart.
3- Enter the shipping address and then complete the payment process.
4- The order number will appear on the website, and the website will send the order number to your phone via text message.
To view the size guide and measurement instructions, click here.
If your size is not among the available options, you can take advantage of our custom tailoring service to get a dress in your specific measurements by contacting customer service via WhatsApp.
The processing time for a special order ranges from 15 to 20 working days.
We at Rova Fashion Brand are proud that all the dresses we offer are 100% original, so you can shop with us with complete confidence.
Rofa Fashion is a registered and certified brand with the Saudi Business Center, and we are committed to providing you with the best shopping experience. Our customer service is available around the clock to support you every step of the way, and we have a clear return policy to ensure your complete satisfaction.
If measurements differ, please choose the larger size to ensure comfort and proper fit.
To view our exchange and return policy , click here.
Please read the exchange and return policy first.
Then send your following information to customer service via WhatsApp :
order number :
Specify the item required, whether it's a replacement or a return:
Explain the reason for the return or exchange request:
In case of replacement:
Send a picture, the code of the alternative product, and the size.
The following payment methods are available:
Visa - Mada - Credit Card - Mastercard - Apple Pay - STC Pay - Bank Transfer - Tabby - Tamara - Cash on Delivery available throughout Saudi Arabia
There are no returns for international orders, please select
Product and size carefully
Shipping time to all regions of the Kingdom ranges between 2-4 days
Delivery takes 24-48 hours
The duration ranges between 5-8 days
The duration ranges between 7-10 days
Shipping costs vary depending on the weight of the order and the address.
recipient
Our location is Jeddah (online only)
Answer: No
Delivery is available to all regions of Saudi Arabia.
All the Gulf Arab states
European countries
America, Canada, Australia
Please try again, and if the problem persists, please contact our customer service team via WhatsApp and send the following information:
Recipient's Name - Recipient's Number - Address - Size - Product Requested
Orders can only be cancelled if they have not yet been processed, by contacting customer service via WhatsApp and providing them with the order number and your contact information.
By logging into the Rova website and accessing your account via the mobile number that was requested.
Log in to your profile
Select My Orders section
Click on the order details
Press the track button
Note: The tracking number and company name you select will be displayed upon ordering.
The shipment was returned to us due to non-receipt or perhaps the shipping company was unable to contact you; you should contact our customer service team.
